ETUDE HOUSE - Cookie & Cream palette set
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. After receiving the products the refund, if applicable will be processed and initiated to the original method of payment in 5-7 days."
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged.
**Customized products are final sale- and non refundable **
Please make sure you double check and Verify your draft before submitting them for logo printing
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Do not send your returns back without emailing us before hand the return address may differ
Shipping PolicyCANT STAND THE LONG WAIT - SHOP WITH US ON AMAZON
Snow storms are impacting shipping speeds please be advised before ordering!!
Attention: Shipping to Sweden and Serbia has been limited as of 12/2020***
Thank you for visiting and shopping at Neshaí Fashion. Following are the terms and conditions that constitute our Shipping Policy.
Furniture, equipment and USA based beauty manufacturers ship out and deliver within 1-20 days
For international eyelash orders we recommend express shipping this gives your order priority during its international transit. This helps to ensure you get your order within 5-15 days instead of economy mail.
If you choose economy mail:
Please be aware due to the Pandemic - Safety regulations are being imposed on manufacturers and shipping companies -this has caused delays.
Mainly affecting (Asian manufactures eyelashes and eyelashes accessories)
Shipping window for non usa based manufacturers**30-60days** If this does not work for your timeline please postpone your order.
Mexico and Canada are turning away some imported items please contact your local post if your items are not received
**WE SHIP DIRECTLY FROM THE MANUFACTURER- THIS IS WHY SHIPPING TIMES VARY ** MOST ITEMS ARE MADE TO ORDER THEN SHIPPED OUT** WE WORK WITH DESIGNERS AND MANUFACTURERS IN ASIA- RUSSIA - AMERICA AND AUSTRALIA
We are not responsible for shipping tariffs the buyer is responsible( heavy items, bulks order or international shipments all fall under this provision) Please be prepared when placing order we are unaware of tariffs or taxes that will be implemented by any country
We are not responsible for stolen packages- if tracking system states it was delivered you will have to file a police report with your local authorities or contact your local post office
Attention: PO boxes ARE NOT ACCEPTABLE a secondary address must be given within 24 hours or the order will be canceled
Shipment processing time
All orders are processed within 3-4 business days. we cannot start an order until the payment has cleared. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone
International countries tends to hold packages in customs for 5-18 days before releasing please be aware- this may delay your arrival time. This does not constitute a delay on our end and will not fall under a reason for refund. The delay was not on our behalf but your countries. Please be aware before ordering
If the tracking system is down please refer to
17 track- To help track your packages